At Eight Needles, we strive to provide you with the best shopping experience possible. If you’re not completely satisfied with your purchase, we’re here to assist you. Please review our Return and Refund Policy below to understand the process for returning items.
1. Contact Us First: Before initiating a return, kindly reach out to us at info@eightneedles.co.uk Please provide details about your purchase and the reason for the return. Our customer service team will guide you through the process and provide you with further instructions.
2. Return Timeframe: You have 28 calendar days from the date you received your item to initiate a return.
3. Eligibility Criteria: To be eligible for a return, your item must meet the following criteria:
- The item must be unused and in the same condition as when you received it.
- The item should be in its original packaging.
4. Return Process: Once you’ve contacted us and received instructions, follow these steps:
- Package the item securely to prevent damage during transit.
- Include any relevant documentation, such as your original receipt or order number.
- Ship the item to the address provided by our customer service team.
5. Refund Notification: Upon receiving your returned item, we will inspect it and notify you regarding the status of your refund. If your return is approved, we will promptly initiate a refund to your original method of payment.
6. Refund Processing Time: The time it takes for your credit to appear in your account may vary depending on your card issuer’s policies. Please allow a certain amount of days for the credit to reflect in your account.
7. Contact Us: If you have any questions or concerns about our Return and Refund Policy, please don’t hesitate to contact our customer service team at info@eightneedles.co.uk